Just2Technical uses Freshdesk to handle client requests. Freshdesk allows us to collect requests through a variety of channels, respond to them, track time and add notes for future reference.
New Requests: Send an email to firstname.lastname@example.org to open a new request or click on New Support Ticket under the Tickets tab.
View Tickets: Log into the Freshdesk port and go to the Tickets tab to view all your tickets.
New Clients: Contact me to request access to the portal.
Why Freshdesk? Even for a one-person shop, it keeps me organized and declutters my email box. Learn more about my choice.